Christmas & New Year Shipping Information
It is that time of year again!
PLEASE NOTE - The e.l.f. office will be closed from 4pm AEST Friday 21st December, reopening 9am AEST Tuesday 7th January 2018 - no customer enquiries will be responded to during this period.
Warehouse will fulfill orders as normal.
Please be patient during periods of high demand, all orders will be dispatched in order of placed, and enquiries will be dealt with from oldest to newest
To do your best to make sure you have your favourite cosmetics in time for the party season, our best arrival time recommended postage dates are as follows
New Zealand: 11am AEST Friday 14th December
Express Post: 11am Wednesday 19th December
All orders placed after these times will be shipped as quickly as possible
Standard Shipment orders are shipped within 1 business days, and Express are shipped next business day - or same if placed before 11am. This can be longer during periods of high demand
We use Australia Post and once a parcel has left elf HQ we cannot make it move any faster, for more information on Australia Post Christmas impacts - click here
Australia Post stipulate standard post delivery to take between 3-6 business days and Express is only guaranteed if you are within the Australia Post Express Network - click here for more information on the network. Parcels for New Zealand should take into account up to 5 business days for delivery. Australia Post are going over and above this year with extended opening hours at a number of stores, along with weekend parcel delivery - for more information on this click here
Please note - elf Cosmetics Australia are not liable if your parcel does not arrive in time