Need it before Christmas?
Please note our recommended cut-off dates to get your e.l.f. orders in time for Christmas:
Standard Shipping: 10th December 2023 at 12pm AEST*
except WA & NT - 8th December 2023*
Express Shipping: 16th December 2023 at 12pm AEST*
except WA & NT - 14th December 2023*
Our Express shipping option will not be available from 21/12/23 12pm AEST until 10/1/23 12pm AEST.
The team at e.l.f will be taking a short break to restore both our mental and physical strength– we will be closed from Friday 22 December 2023 returning to fulfil your orders from Monday 8 January 2024. We will come back and continue to provide high-quality service to our customers.
Customer enquiries will not be attended to during this period.
Orders will not be dispatched from 22nd December 2023 until 8th January 2024 8am AEST.
Please be patient during periods of high demand, all orders will be dispatched in order of placed, and enquiries will be dealt with from oldest to newest.
All orders placed after these times will be shipped as quickly as possible.
Standard Shipment orders are shipped within 2 business days, and Express are shipped next business day - or same if placed before 11am. This can be longer during periods of high demand.
We use Australia Post and once a parcel has left e.l.f. HQ we cannot make it move any faster, for more information on Australia Post Christmas impacts - https://auspost.com.au/sending/christmas-sending-dates.
Australia Post stipulate standard post delivery to take between 3-6 business days and Express is only guaranteed if you are within the Australia Post Express Network - click here for more information on the network. Parcels for New Zealand should take into account up to 5 business days for delivery.
e.l.f. Cosmetics Australia are not liable if your parcel does not arrive in time
PLEASE NOTE - e.l.f. customer support will be unavailable from 11am AEST Friday 22nd December 2023 through until 9am AEST Monday 8th January 2024 - no customer enquiries will be responded to during this period.