SHIPPING
Shipping during Promotional Periods
Due to high demand during major sales events, we may experience delays in online order dispatch times. Shipping times will vary depending on your location.
Shipping
e.l.f. Cosmetics Australia ships to Australian & New Zealand addresses only.
We offer Free Shipping on all Australian & New Zealand merchandise Standard orders over $50. The free shipping discount is applied automatically in cart when the $50 threshold is reached. The free shipping discount applies to Standard shipping.
DOMESTIC SHIPPING
|
Shipping Method |
Shipping Cost |
Order Delivered |
|
Standard (Metropolitan areas) |
$9 (Free with $50+ Orders) |
3-6 Business Days (AusPost network depending) |
|
Standard (Rural areas) |
$9 (Free with $50+ Orders) |
5-8 Business Days (AusPost network depending) |
|
Express |
$12 |
1-3 Business Days (AusPost network depending) |
Standard shipment orders will be dispatched from our warehouse within 2-3 business day of receipt of payment, Monday to Friday, excluding Public Holidays & major sale events. Shipping time is an additional 3-7 Business Days (Aus Post network depending) from dispatch date.
All shipping & product prices are in $AUD.
Should you wish to Track Your Parcel, please visit AusPost Track & Trace.
For all Shipping and tracking related inquiries please contact AusPost Customer Service . Should you need further assistance please contact our Customer Service team. Please know that for anything tracking or timeframe related it is best to contact AusPost first due to their access to their network and much faster update ability.
NEW ZEALAND SHIPPING
|
Shipping Method |
Shipping Cost |
Order Delivered |
|
Standard |
$9.95 (Free with $50+ Orders) |
3-5 Business Days |
Should you wish to Track Your Parcel, please visit Express Courier International Tracking.
TERMS & CONDITIONS
- All Parcels are 'Sign On Delivery' with AusPost for Australia & Express Courier International for New Zealand.
- You will receive an email the day we dispatch - ensure you enter your email address correctly so you can keep an eye out for your shipment
- Australia Post will email you with your eParcel tracking number, they will also email you updates as your parcels moves through the network
- Check that your PayPal account has the CORRECT address - we have to pay to have the parcel returned to us when you have supplied the incorrect information and we will charge you shipping to re-post
- Check that you supply the CORRECT address - we have to pay to have the parcel returned to us when you have supplied the incorrect information and we will charge you shipping to re-post
- Generally we dispatch within 2 business day of ordering, and Australia Post stipulate that it takes between 3-7 business days to deliver - please check your parcel for its whereabouts within a week of ordering and keep an eye out for it to be sitting at your Local Post Office for pick up
- Due to all parcels requiring a signature on delivery - we cannot leave a note for the postman saying your parcel can be left at the door/behind the gate/ etc. It will be attempted to be delivered and then transferred to your Local Post Office for collection.
- Should your parcel be left unclaimed and returned to us, we will notify you of this and we will re-ship to you at YOUR cost. This is because we have to pay to have your parcel returned to us.
- Orders received before 8am on a business day with Express postage will be dispatched from our warehouse on the same day - with an expected delivery to your the next business day. Orders received after 8am will be sent next business day
- To purchase e.l.f. products in a country other than Australia or New Zealand please contact your local distributor or retailer.