Shipping Policy

Shipping Information

We ship with Australia Post eParcel, in e.l.f. branded bags from Melbourne.

Standard shipment orders will be dispatched from our warehouse within 5 business days of receipt of payment - shipping time is an additional 3-6 business days from dispatch date

All shipping & product prices are in $AUD.

e.l.f. Cosmetics Australia ships to Australian & New Zealand addresses only.

 

Post Information - please note:

  • You will receive an email the day we dispatch - ensure you enter your email address correctly so you can keep an eye out for your shipment

  •  Australia Post will email you with your eParcel tracking number, they will also email you updates as your parcels moves through the network

  • Check that your PayPal account has the CORRECT address - we have to pay to have the parcel returned to us when you have supplied the incorrect information and we will charge you shipping to re-post

  • Check that you supply the CORRECT address - we have to pay to have the parcel returned to us when you have supplied the incorrect information and we will charge you shipping to re-post

  • Generally we dispatch within 5 working days of ordering, and Australia Post stipulate that it takes between 3-6 business days to deliver - please check your parcel for its whereabouts within a week of ordering and keep an eye out for it to be sitting at your Local Post Office for pick up

  • Due to all parcels requiring a signature on delivery - we cannot leave a note for the postman saying your parcel can be left at the door/behind the gate/ etc. It will be attempted to be delivered and then transferred to your Local Post Office for collection

  • Orders received before 8am on a business day with Express postage will be dispatched from our warehouse on the same day - with an expected delivery to your the next business day. Orders received after 8am will be sent next business day

 

Australia Shipping

Standard Shipping on orders under $60 - $8

Australia Standard Shipping on orders over $60 - FREE

Standard Shipping eParcel - must be signed for on receipt (Australia Only)


eParcel Express Post Shipping  - $12.00
Express AustPost Shipping (Australia Only) - please note standard Australia Post Express policy applies, i.e. some areas may not qualify for next day delivery.

Express orders placed before 8am will be dispatched on the same day

 

New Zealand Shipping

New Zealand Shipping - $15.00

New Zealand Shipping on orders over $60 - FREE

NZ parcels shipped with Express Courier International.

 

 

To purchase e.l.f. products in a country other than Australia or New Zealand please contact your local distributor or retailer.