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Shipping Policy

Shipping Information

We ship with Australia Post eParcel, in e.l.f. branded bags from Melbourne.

Standard shipment orders will be dispatched from our warehouse within 1 business day of receipt of payment - shipping time is an additional 3-6 business days from dispatch date

All shipping & product prices are in $AUD.

e.l.f. Cosmetics Australia ships to Australian & New Zealand addresses only.

 

Australia Shipping

All parcels are sign on delivery

Australia Orders under $40 Orders over $40
Standard – dispatched within 1 business day
  • Shipping time – 3-6 business days 
$6 FREE
Express – before 11am AEST, dispatched same day, after 11am, next business day
$10 $10


 

New Zealand Shipping

 All parcels are sign on delivery

 New Zealand Orders under $40 Orders over $40
Standard – dispatched within 1 business day
  • Shipping time 2-4 business days
$7 FREE

 NZ parcels shipped with Express Courier International.

 

Shipping Terms

- You will receive an email the day we dispatch - ensure you enter your email address correctly so you can keep an eye out for your shipment

- Australia Post will email you with your eParcel tracking number, they will also email you updates as your parcels moves through the network

- Check that your PayPal account has the CORRECT address - we have to pay to have the parcel returned to us when you have supplied the incorrect information and we will charge you shipping to re-post

- Check that you supply the CORRECT address - we have to pay to have the parcel returned to us when you have supplied the incorrect information and we will charge you shipping to re-post

- Generally we dispatch within 1 business day of ordering, and Australia Post stipulate that it takes between 3-6 business days to deliver - please check your parcel for its whereabouts within a week of ordering and keep an eye out for it to be sitting at your Local Post Office for pick up

- Due to all parcels requiring a signature on delivery - we cannot leave a note for the postman saying your parcel can be left at the door/behind the gate/ etc. It will be attempted to be delivered and then transferred to your Local Post Office for collection

- Orders received before 11am on a business day with Express postage will be dispatched from our warehouse on the same day - with an expected delivery to your the next business day. Orders received after 11am will be sent next business day

To purchase e.l.f. products in a country other than Australia or New Zealand please contact your local distributor or retailer.