RETURNS & EXCHANGES
RETURNS
We apologise for any inconveniences caused, however e.l.f. Cosmetics is not liable to accept Returns of Products, due to Health & Safety guidelines.
This rule also means any product cannot be Returned due to Change of Mind.
EXCHANGES
e.l.f. Cosmetics is not liable to accept Returns of Products, due to Health & Safety guidelines.
This rule also means any product cannot be exchanged due to Change of Mind.
Faulty or Damaged Goods.
e.l.f. Cosmetics will only accept the Exchange of Faulty or Damaged goods within 14 days of purchase. Although our quality control team ensure that our high standards of production are met, in the rare occasion that you may receive a Faulty or Damaged good, we request that you contact our Customer Service team immediately and follow our Exchange procedures explained above.
How do I Exchange my Product?
Should you go ahead with Exchanging your Product, please email our Customer Service team first. We request that you include your Order Number, Proof of Purchase & an Image of the item you request to Exchange. The e.l.f. team does not accept Exchanges without a Proof of Purchase.
Promotions.
Due to the unexpected nature of our Promotions, e.l.f. Cosmetics does not accept Exchanges for goods purchased within a period that is within 24 hours or prior to a Promotion launching Online.
Sale Items.
At this point in time, we do not accept Exchanges on Sale items. We request that should you purchase an item that is reduced, you take this Policy into careful consideration.
Exchange Postage Cost.
At this point in time, all Exchange postage is covered by the cost of the customer initially. Once your Exchange product has arrived at our Warehouse and the correct product is ready to be sent out, the e.l.f. Cosmetics team covers postage cost back to your Postal Address.
What if your parcel gets lost in the Post?
Due to e.l.f. partnering with external postal companies, we are not liable for any lost goods during the postal procedure - however should you be concerned with the status of your Shipment, we invite you to contact our Customer Service team.