Frequently Asked Questions

What postage do you use?

  • We use Australia Post eParcel for our shipments within Australia and AusPost Pack and Track for New Zealand


How much is postage?

  • Standard eParcel shipping is $8 for orders under $60 and Free for orders over
  • Express eParcel shipping is $12
  • New Zealand shipping is $20


How long does Postage take?

If you pay for Express Postage

  • If you order before 9am Monday to Friday - your order will be dispatched the same day, if you order after it will be dispatched the next business day
  • If you live within the Australia Post Network you will receive your parcel the next business day, otherwise the day after.

If you pay for Standard Shipping

  • Australia Post stipulate 3-6 business days for delivery


Where is elf stocked?

  • All our stockists are listed on the website, please check there for your local store


How to use the Account option

  • If you have purchased from you can Log In as a registered user - first use the "Forgot my password" link to be sent a re-set option to your email and then put in a password you will remember and you are registered! You will see your previous purchases in here as well
  • If you are a new elfette - simply Register an account 

Do you test on animals?

  • We do NOT test on animals or endorse such practices.

Are your products vegan friendly

  • Our products do not contain animal derived ingredients. To make this a possibility beeswax has been replaced by synthetic beeswax and lanolin has been replaced by Bis-Diglyceryl Polyacyladinpale-2. e.l.f. USA currently support HSUS and are partners with PETA in the Caring Consumer Project
  • All Studio brushes are made from Taklon, which is a synthetic and anti-bacterial material.
  • Please note there are a number of brushes in the Essentials range are made from cut natural horse hair and all have genuine wood handles